Exchange and Return Policy
What you’ll need to process a return or exchange
- The original receipt from your purchase
- Original method of payment.
- Original packaging and all items originally included by the manufacturer or Photo Laplante, including all manuals, accessories and gifts included with purchase.
- Your name, address, phone number and signature. Photo ID may be requested to confirm this information.
10 days delay
Exchanges and refends. will only be accepted within a 10-day delay Exchanges and returns will be accepted within a period of 10 days after taking possession of the equipment.
Product Condition
The product will have to be returned intact and in its original package. The blank warranty cards, the manuals, the UPC code as well as all articles or accessories provided by the manufacturer and the promotional items given at the time of sale, should be returned unused and in their original packaging.We reserve the right to refuse any exchange or refund if these conditions are not met.
RMA - Return Merchandise Authorization Number
No packages will be accepted without a RMA number. To obtain an authorization number, contact us by phone at 450-669-0595. The article must be returned within 5 days following the issuance of the RMA.
Method of Reimbursement
Refunds will be made with the original method of payment. If a gift card was used and was discarded, please visit our store where the refund will be processed on a new gift card.
Shipping Costs
The shipping costs are not refundable, except for a delivery error from Photo Laplante or a manufacturing defect in the equipment. In the case of an exchange or return, shipping charges must be prepaid by the client. Photo Laplante can not be held responsible for loss or damage to the material upon return by the customer. The equipment must be properly packed in a box suitable for transport.
Non refundable articles
- Special order
- Liquidation or discontinued articles
- Gift card
- Photo workshop
- Any perishable product
- Film and photo paper
- Battery
- Software and USB key
- Chemical product
- Ink cartridge
- Lamp and light bulb
Updates
Photo Laplante may update its privacy policy at any time to adapt to changes in technologies and laws. This policy was updated October 10, 2014.